Privacy Policy

1. Who we are

EQUUAN is operated by Alessandro Terlizzi, ABN 57 501 682 507, based in Victoria, Australia.

Privacy enquiries can be directed to info@equuan.com.

2. Information we may collect

Depending on how you interact with EQUUAN, we may collect information including:

• your name;
• email address;
• telephone number;
• city, suburb, state, territory or country;
• the type of enquiry you submit;
• the contents of messages you send to us;
• information you voluntarily provide in later communications;
• website usage information collected through Google Analytics where you have chosen to allow analytics cookies.

3. How we collect information

Personal information may be collected when you submit the website contact form, contact EQUUAN by email, telephone, WhatsApp or social media, or otherwise communicate with us.

Website analytics information is collected only where the relevant analytics preference has been accepted.

4. Why we use personal information

We may use personal information to:

• respond to enquiries and requests;
• communicate about EQUUAN services, clinics or programs;
• manage potential or existing client relationships;
• provide information you have requested;
• understand website usage and improve the website where analytics consent has been provided;
• maintain website security and integrity;
• meet applicable legal or regulatory obligations.

5. Contact form processing

The website currently uses FormSubmit to transmit contact form enquiries to EQUUAN's email inbox.

When you submit the form, the information you enter is processed through that service for the purpose of delivering your enquiry to us.

Please do not submit passwords, payment card information or unnecessary sensitive information through the general contact form.

6. Google Analytics and cookies

EQUUAN uses Google Analytics 4 to understand website use only after analytics consent has been provided through our cookie preferences.

If analytics cookies are rejected, the EQUUAN website does not load its Google Analytics measurement tag for that browser session under the current configuration.

You may change your preference using the Cookie Settings link in the website footer.

7. Service providers

EQUUAN uses third-party service providers to operate parts of this website and its communications. These may include Netlify for website hosting, FormSubmit for contact form delivery, Google Analytics where consent has been provided, and email service providers.

These providers operate under their own privacy and data-processing practices and may process information using infrastructure located outside Australia.

8. Disclosure and sale of personal information

EQUUAN does not sell personal information.

Information may be disclosed where reasonably necessary to service providers supporting our operations, where you ask us to involve another professional, or where disclosure is required or authorised by law.

9. Overseas processing

Because some website and technology providers operate internationally, personal information or technical information may be processed or stored outside Australia.

Where applicable privacy law requires it, EQUUAN will take reasonable steps in relation to the handling of personal information by relevant overseas recipients.

10. Storage and security

We take reasonable steps appropriate to the nature of the information we hold to protect it from misuse, interference, loss and unauthorised access, modification or disclosure.

No internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Access, correction and privacy requests

You may contact us to request access to, correction of, or where appropriate deletion of personal information we hold about you.

Contact: info@equuan.com.

12. Australian privacy law

EQUUAN handles personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where those laws apply to the relevant activity.

13. Changes to this policy

This policy may be updated as EQUUAN's website, technology, services or legal obligations change. The current version will be published on this page.